Frequently Asked Questions

You have two convenient options:

• • New Clients: If you’re new to our clinic, choose your preferred date and time, then email us your selection. We’ll send you an information packet and a link to an online form to complete.
  • Ongoing Clients: Existing clients can directly book an available session through our online booking system.
• Inquiries: If you’re unsure about making an appointment, feel free to make an inquiry for more information.

When you come to see Sarah at Sarah Ives Family Psychology, you can expect a warm and welcoming environment to reflect on your life and clarify your goals. Sarah is an active and engaging therapist who offers new perspectives and practical ideas to help you navigate your challenges. Expect conversations that differ from those you’ve had with friends, family, or partners, focusing on helping you achieve meaningful changes in your life.

No referral is necessary to book an appointment with a psychologist.

However, obtaining a referral can provide significant benefits. With a referral, you may receive a Medicare rebate of up to $101.55 (from July 1st 2026) per session, which many people qualify for. To get a referral, visit your GP, Psychiatrist, or Paediatrician and request an assessment for a Mental Health Care Plan.

The Initial assessment session costs $205.  The subsequent standard 50 minute session costs $200. Payments are processed through our automated credit card system or Square (Tap to Pay) at the rooms for your convenience. You may also be eligible for a substantial Medicare rebate.

Refunds may be obtainable from some private health funds, but you must discuss this with your own health fund.

Yes, we offer after-hours appointments between 4-7pm.

Yes, Sarah can provide services to clients that are “Self-Managed” or “Plan-Managed” but she is not registered with the NDIS so cannot provide for “Agency-Managed” clients.

• Individual Sessions:   Initial assessment sessions are 60 minutes.  Standard sessions are 50 minutes. 
• Extended Family Sessions: These are 90 minutes long and cost $300. They include focused psychological strategies, such as parent training, which are also eligible for the Medicare rebate.

Sarah aims to help clients notice some changes within a few sessions. However, more complex issues may take additional time. The therapy process is active, with a focus on encouraging you to try new behaviors outside of sessions. Sarah’s goal is to help you manage your thoughts and feelings better, enabling you to live the life you desire. With up to 10 rebateable sessions per year available through Medicare, more affordable therapy allows you to take the time needed to achieve your goals.

All information disclosed during your sessions is kept private and confidential. Sarah’s records are electronic and encrypted to ensure security. Information will not be shared with third parties unless:

• It is subpoenaed by a court,
• You provide permission to disclose information, or
• Failure to disclose the information could result in harm to you or others.

If any of these situations arise, we will discuss any concerns with you before releasing information. Psychologists are bound by the legal requirements of the National Privacy Principles from the Privacy Amendment Act 2000 and adhere to strict guidelines for professional conduct, including confidentiality.

Yes, Sarah is trained in telehealth (video or telephone) appointments. Research indicates that telehealth can be as effective as face-to-face therapy, and it can be a more accessible option for some people. Telehealth sessions are also covered under the Medicare rebate system.